This Privacy Policy explains how Sparkle Haven handles personal data in connection with its move-in and move-out cleaning services and website use. It describes the types of information we collect, the reasons we use it, when it may be shared, and the choices and rights available to users.
We use personal data to respond to inquiries, prepare and confirm quotes, schedule appointments, review property condition information, carry out the requested cleaning service, manage access and handover coordination, process payments, maintain business records, improve website performance, and meet legal or compliance obligations.
We may disclose data to service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may share personal data with public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where the data is no longer needed. If a request cannot be fully granted, we will explain the reason in general terms.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before responding, especially where the request concerns booking history, payment records, or service communications.
Retention periods depend on the type of record and the reason it was collected. Booking, service, and payment records are kept for a practical period needed to complete the transaction, address follow-up matters, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may provide additional notice through a reasonable communication method.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and any condition photos or notes submitted for a cleaning request. We may also process limited technical data such as device, browser, and usage information when you use the website.
We receive data directly from you when you make an inquiry, request a quote, confirm an appointment, or communicate with us by phone, email, or form. We may also obtain information from your browser or device, and from records created during scheduling, service delivery, and payment handling.
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site use in general terms. Cookies may be session-based or persistent depending on their purpose.
You may manage or block cookies through your browser settings and, where available, through any on-site preference tools. If cookies are disabled, some website functions may not operate as intended.
